Al Meh-Rab (“Al Meh-Rab”, “the Company”, “we”, “us” or “our”) is an international trading and sourcing company with offices in the United Arab Emirates and India. This Privacy Policy explains how we collect, use, disclose and protect personal data when you visit almeh-rab.com (the “Website”), contact us, request a quote, or otherwise do business with us.
This Policy is written to be consistent with UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (“UAE PDPL”) and its executive regulations, which govern the processing of personal data in the United Arab Emirates. By using the Website or sharing information with us, you acknowledge that you have read and understood this Policy.
1. Information We Collect
We collect personal data in the following ways:
- Information you provide directly — such as your name, company name, email address, phone number, WhatsApp number, country, and the details of any enquiry, quote request, or message you send us through our Contact form, WhatsApp chat, email, or phone.
- Trade and sourcing information — such as product interests, order specifications, shipping destinations, and other details you share with us to process an enquiry, quotation, import/export, or supply arrangement.
- Information collected automatically — such as your IP address, browser type, device information, pages visited, and referring website, collected through cookies and similar technologies when you browse the Website.
- Information from third parties — such as details shared by shipping, logistics, or business partners in connection with a trade transaction you are party to.
2. How We Use Your Information
We use personal data for the following purposes:
- To respond to enquiries, quote requests, and messages submitted through the Website, WhatsApp, phone, or email;
- To prepare quotations, process orders, and coordinate sourcing, import/export, and logistics on your behalf;
- To communicate with you about your enquiry, order, or ongoing business relationship with us;
- To maintain business records and comply with contractual, accounting, customs, and other legal obligations;
- To improve the Website, understand how visitors use it, and maintain its security; and
- To send you information about our products and services, where you have agreed to receive it, and to stop doing so if you ask us to.
3. Legal Basis for Processing
Where the UAE PDPL applies, we process personal data on one or more of the following legal bases: your consent; where processing is necessary to take steps at your request before entering into a contract, or to perform a contract with you; where processing is necessary to comply with a legal obligation (for example, customs, tax, or trade documentation requirements); or where processing is necessary for our legitimate business interests, such as operating and securing the Website, provided this does not override your rights and interests.
4. Cookies and Similar Technologies
Our Website may use cookies and similar technologies to remember your preferences, understand how the Website is used, and support basic functionality such as the chat widget. You can control or disable cookies through your browser settings; please note that some parts of the Website may not function properly if cookies are disabled.
5. Sharing and Disclosure of Information
We do not sell your personal data. We may share personal data with:
- Suppliers, manufacturers, shipping lines, freight forwarders, and logistics partners, to the extent necessary to fulfil a sourcing, import/export, or supply arrangement;
- Service providers who support our business operations, such as website hosting, IT, and communication tool providers, acting on our instructions;
- Government, customs, regulatory, or judicial authorities, where required by UAE law or the law of another jurisdiction relevant to a transaction; and
- Professional advisors, such as auditors or legal counsel, where necessary for our legitimate business purposes.
6. International Transfers
As a company trading across the UAE, India, and other international markets, personal data may be transferred to, and processed in, countries outside the United Arab Emirates, including India and the countries of our suppliers, buyers, and logistics partners. Where we transfer personal data internationally, we take reasonable steps to ensure it continues to be protected consistent with the UAE PDPL, including through contractual safeguards with the parties receiving the data where appropriate.
7. Data Retention
We retain personal data for as long as necessary to fulfil the purposes described in this Policy, including to maintain business, accounting, customs, and trade records as required by applicable UAE law, and to establish, exercise, or defend legal claims. When personal data is no longer required, we take reasonable steps to delete or anonymise it.
8. Data Security
We implement reasonable technical and organisational measures designed to protect personal data against unauthorised access, loss, misuse, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
9. Your Rights
Subject to the conditions and exceptions set out in the UAE PDPL, you may have the right to:
- Request access to the personal data we hold about you;
- Request correction of inaccurate or incomplete personal data;
- Request erasure of your personal data, where applicable;
- Request that we restrict or stop processing your personal data in certain circumstances;
- Object to the processing of your personal data, including for direct marketing purposes;
- Request a copy of your personal data in a portable format, where technically feasible; and
- Withdraw consent at any time, where processing is based on consent, without affecting the lawfulness of processing carried out before withdrawal.
To exercise any of these rights, please contact us using the details in Section 12 below. We may need to verify your identity before responding to your request. If you are not satisfied with our response, you may have the right to lodge a complaint with the UAE Data Office.
10. Children’s Privacy
The Website and our services are directed at businesses and are not intended for individuals under the age of 18. We do not knowingly collect personal data from children.
11. Third-Party Links
The Website may contain links to third-party websites, including WhatsApp and social media platforms. We are not responsible for the privacy practices of these third parties, and we encourage you to review their privacy policies before providing them with your information.
12. Contact Us
If you have questions about this Privacy Policy, or would like to exercise any of your rights regarding your personal data, please contact us:
- Email: info@almeh-rab.com
- Phone / WhatsApp: +971 56 898 6126
- Address: Office no: 309, Al Othman Building, above Talal Market, Opp. Gold Souq Metro Station (Exit 1) and the Gold Souq Bus Station, Deira, Dubai, United Arab Emirates
13. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The updated version will be posted on this page with a revised “Last updated” date. We encourage you to review this Policy periodically.
Last updated: 14 September 2026.
